Advice Information and Care Service

  AIC logo

DOORWAY, Advice Information and Care Service provides a comprehensive service that is confidential, inpartial and free of charge.

 

Do you need help with issues such as:

·       Benefits

·       Council Tax

·       Rent Arrears

·       Debt problems

·       Need help filling out forms

·       Need to see a ward Councillor

·       Difficulties accessing a doctor

·       Consumer Issues

 

 Also available

·         Crime Reporting Centre

 

There are many other issues with which we can assist you.

 

Times

   Drop in service:

           Tuesdays 10:00 am to 1:00 pm  2:00 pm to 4.30 pm

           Thursdays 10:00 am to 1:00 pm 2:00 pm to 4.30 pm

           or call 01895 422544

 

Fortnightly

         Chohan Lovell Solicitors providing free legal advice

            Disabled Association of Hillingdon providing suport and advice   

            for clients with a disability.

 

Monthly

           An representative from the London Borough of Hillingdon Emergency

           Housing attends the Centre.

 

           Ward Councillors' Surgery.

 

Staff

         Manager: Diane Faichney

         Assistant Manager: Paul Wainwright 

 

Funding

The Advice, Information and Care Service is funded by:

 

 

 

 

 

 

 

 

 

 

The London Borough of Hillingdon and other grant making trusts.

 

 

 Quality Mark

The Advice Information and Care Service has been awarded the Matrix Quality Standard.

Matrix Logo

 

 

 

 

 

 

 

Comments from some of our clients

·           "Thank you for this service, it has helped me tremendously.... Without this service I    

             probably wouldn’t have sorted out problems I have had.

 

             "The Advice Centre Team has helped me on many occasions. I don’t know how I   

               would have managed without their help."  

 

·               "As I suffer from clinical depression, caused by stress, I am so grateful that the Advice

               Centre's explanation of my circumstances helped to clarify things and put my mind at

               ease therefore putting me back on the road to recovery."

 

               "Without help from this service I would have been homeless with 4 children, two of which

                would have gone into care. They are very friendly and helpful." 

·        

                "Doorway is a very helpful place. They make you feel at ease and are friendly."

 

                "The way my issue was initially tackled and then resolved helped me to feel a lot   

                 better mentally. It was sensitively done without control being taken away."

 

You may read the DOORWAY, Advice Information and Care Service Statement of Service here