Advice Information and Care Service

  AIC logo

DOORWAY, Advice Information and Care Service provides a comprehensive service that is confidential, impartial and free of charge.

 Do you need help with issues such as:

·       Benefits
·       Council Tax
·       Rent Arrears
·       Housing
·       Debt problems/Bailiff Problems
·       Guide you in which agencies can help you fill in forms
·       Need to see a ward Councillor
·       Difficulties accessing a doctor
·       Consumer Issues
        plus much more...........

  Also available
·         Crime Reporting Centre

There are many other issues with which we can assist you.


   Drop in service at Bell Farm Christian Centre:

           Tuesdays 10:00 am to 1:00 pm
           Thursdays 10:00 am to 1:00 pm  & 2pm to 4.30pm

   Drop in service at St Matthews Church Yiewsley

           Mondays 2pm to 4pm
           Wednesdays  10am to 12noon


           Ward Councillors' Surgery
            Disabled Association of Hillingdon providing support and advice
            for clients with a disability inc PIP/ESA forms
          MTG Solicitors providing free legal advice


         Manager: Diane Faichney (Mima Cert, Dip.RSA)
         Assistant Manager: Paul Wainwright (Mima Cert)

         Volunteers welcome - please enquire

Members of: Advice UK, Institute of Money Advisers & CPAG          


The Advice, Information and Care Service is funded by:






 Hillingdon Logo       and other grant making trusts.

 Quality Mark

The Advice Information and Care Service has been awarded the Matrix Quality Standard.

Matrix Logo




  Comments from some of our clients

"Thank you for this service, it has helped me tremendously.... Without this service I probably wouldn’t have sorted out problems I have had.

"The Advice Centre Team has helped me on many occasions. I don’t know how I would have managed without their help."  

"As I suffer from clinical depression, caused by stress, I am so grateful that the Advice Centre's explanation of my circumstances helped to clarify things and put my mind at ease therefore putting me back on the road to recovery."

 "Without help from this service I would have been homeless with 4 children, two of which would have gone into care. They are very friendly and helpful." 

"Doorway is a very helpful place. They make you feel at ease and are friendly."

"The way my issue was initially tackled and then resolved helped me to feel a lot  better mentally. It was sensitively done without control being taken away."

 You may read the DOORWAY, Advice Information and Care Service Statement of Service here